With WAVV’s inbound call-pop, you can handle calls directly in your browser seamlessly. Here’s how to get started and ensure you're using this feature to its fullest potential.

Getting Started with Inbound Call Setup

Set Your Inbound Call Preference:

Open WAVV Manager and click on “Dialer Settings”.  Locate the inbound call preferences section and set your “receive calls at” setting to: Browser call-pop.

You’re all set to receive inbound calls to your WAVV numbers right in your CRM!

How Inbound Calls Work

Receiving Calls with Call-Pop Notification:

When an inbound call comes in while you’re available, a version of the mini-dialer with the contacts information will pop-up and begin ringing to your speakers or headset.

Answering or Declining Calls:

Click “Accept” to pick up the call; your call controls will then appear, allowing you to mute, hold, or transfer the call.

Select “Decline” if you're unable to take the call; it will route to voicemail or another designated team member.

In-Call Features:

During a call, access advanced features such as:

• Mute/Unmute: Perfect for when you’re taking notes or waiting for other team members.

• Transfer: Directly transfer the call to another team member.

After Call Actions:

Disposition Notes:

After ending a call, a prompt will appear asking for any notes or disposition outcomes such as appointment settings. Fill this in to maintain a comprehensive call record.

View Call Logs:

Navigate to “Call History” from your dashboard to review past interactions and caller details. This helps track conversion outcomes and identify follow-up actions.

Voicemail

If the call an inbound call is declined by all available agents on your team it will go voicemail, where the caller will have the opportunity to hear a default greeting and leave a recorded message for you to play back later.  You will find these voicemails in a new WAVV Manager menu item called Voicemails. The voicemails here are split into two sections.  Team voicemails for any voicemails that were the result of a user calling a number shared with the team and not specified for a specific agent, and personal voicemails where callers called a number that is set to forward specifically to you.

Ringtone

You can also select what ringtone you will hear when an incoming call is ringing to your browser.  These can be previewed and selected by going to Settings > Dialer Settings.

Notes:

The ability to record a personalized voicemail greeting will come in a future release.