This article will walk you row by row through the "Dialer Settings" tab in the WAVV Power Dialer settings. 

General Settings:

Default Number

Your Caller ID is the phone number that people see when you call them. It's also where they'll call you back.

• Choose a verified number to display.
• Click here for help adding and verifying a number.

Local Presence

When enabled, Local Presence automatically picks a phone number that matches the area code of the person you’re calling. (Local Presence)

Ring Timeout

Set how long the phone should ring before moving to the next call.

• Example: If set to 30 seconds, the dialer will wait that long before moving on.

Wait Music

Choose from built-in music options (Rock, Jazz, Electronic, or Ponce) to play while waiting.

• You can also try the Spotify Beta Feature for your own music.

Ringing Tone

Enable this if you want to hear a ringing sound when dialing, just like a regular phone.

Answer Sound

This is a sound alert that plays when someone picks up the call.

• Useful if you're multitasking and not always looking at the screen.

Dialing Mode

Click to Start New Calls (Standard Mode)

• You manually click to start each call.
• Gives time for taking notes between calls.

Start New Calls Immediately (Advanced Mode)

• Calls begin immediately after ending the last one.
• Best for power users who want to call as many people as possible.

Outbound Voicemail

• Record or upload a custom voicemail to drop automatically.
• If set as default, the system drops it when an answering machine is detected.

Time Zone Protection

Prevents calling people outside of set hours in their area code.

• Example: If set for 8 AM - 6 PM, calls won’t go through if it's outside that window.

Nuisance Protection

Avoid calling the same contact too often.

• Set a waiting period before you can call them again.
• The dialer will automatically skip them if it’s too soon.
• You can still manually call them if needed.

Record Calls

Choose how calls are recorded: 

• Always record: every call.
• Record manually: by clicking a button.
• Forgetful mode: Records but deletes unless you choose to keep it.

Important: Follow state and federal laws about recording calls.

Call Transcription

WAVV can transcribe calls and create summaries.

• Find past calls in WAVV Manager > Call History and search for keywords from the conversation.

Jump to Contact

By default, WAVV opens the contact’s details when they answer.

• Turn this off if you don’t want the screen to switch automatically.

Multi-Line Dialing

Dialing Lines

If you have a multi-line dialer subscription, you can choose 1, 2, or 3 calls at the same time.

Callback Message

If multiple calls connect at once, the extra answered calls will hear this pre-recorded message.

• Without a message, they’ll just be disconnected.

IVR Opt-Out (Press 1 to Stop Calls)

This feature lets your contacts press 1 to opt out of calls.

• Opted-out numbers are added to the Do Not Contact (DNC) List.

• Managers can manually add numbers to the DNC List.

Inbound Call Settings

Call Destination

Choose where incoming calls go:

• Browser Pop-up (rings inside your browser).
• Forward to a phone number.
• Send to WAVV mobile app.
• Straight to voicemail.

Missed Call Destination

If you miss a call, decide what happens:

• Send to voicemail.
• Forward to a different number.

Ringtone

Pick a ringtone for inbound calls.

Voicemail Greetings

Upload or record a personal voicemail for missed calls.

• Managers can set a team voicemail greeting.

Unknown Caller Destination

If an unknown caller reaches a WAVV number and there’s no assigned agent:

• Ring everyone.
• Send to a specific person.
• Send to team voicemail.