Overview

This article will walk you row by row through the "Dialer Settings" tab in the WAVV Power Dialer settings. Use the table of contents to quickly jump to a section.

Check out our video for the new WAVV Manager update:

Guide

Caller ID

• Caller ID is the number that you would like to be displayed to those you are calling. This is also the number that contacts will call you back on, so ensure this is a number you want to receive calls on.

• You can select any number that you have verified to show as your Caller ID. Click here for help on adding and verifying a phone number.

Local Presence

• Enabling this feature will cause WAVV to dynamically change your callerID based on who you are calling and whether or not you own a number that can be geo-matched. (Local Presence)

Inbound Call Preference

• This is the number where you will receive phone calls at if they are forwarded to you, or if you are the most recent agent to call someone and they call back.

Dialing Preferences

Ring Timeout

• This is the number of seconds you would like the phone to ring on the receiving end before the dialer moves on to the next call. Each ring is about six seconds. (e.g. If ring timeout is set to 6, the phone will ring once.)

Music

• This is the music that you hear as you make outbound calls. The recipient of the call will not hear this.

Call Answer Sound

• This is a sound that will play to alert you when a call has connected. It is useful for anyone who may look at other web pages while making calls.

Ringing Tone

• Toggle this to turn off the dial music feature.

Multi-Line Dialing

• Multiple Line Dialing allows you to choose how many phone numbers are called at once, depending on your subscription. If you have a callback message recorded, you can choose which message is left in an instance where 2 contacts answer at once.