Why did my contact see a missed call, but they did not receive a voicemail message?

We understand how important it is for your messages to be delivered. One thing to keep in mind is that phone carriers use spam filtering technology that analyzes the content of your message, among other things, and may block your voicemail from reaching your contact. In these cases, your contact will receive a missed call notification, but no voicemail even though our system successfully delivered the message.

It can also be common for your contacts to see the missed call and call you back right away without ever listening to the voicemail. In campaigns where you won't be answering or returning calls, we recommend setting up a number that will play a message is a great second play chance because when the contact returns the missed call they will hear the message.