Overview

Here at WAVV, we understand the critical role outbound calls play in your business. To help maintain the credibility of these calls, we provide Spam Protection as the ultimate solution to protect your calls from incorrectly being flagged as spam.

Spam calls have become so prevalent that most people don't pick up numbers they don't recognize. This creates a challenge for legitimate sales agents, since there is a high probability your number has been marked as spam at some point, decreasing your connection rates.

That’s why we’ve created SPAM Protection, to protect you against being marked as SPAM and improving your call connection rates by as much as 25%!

How Does Spam Protection Work?

First, you will [register](https://help.wavv.com/en-us/article/phone-numbers-redx-1s3luyp/) for a number from WAVV that we will register on your behalf with your business information.

Once your number is registered, we will monitor your phone number with the major phone carriers (AT&T, T-Mobile, and Verizon). If at any time a spam flag is placed on your phone number, we will immediately begin remediation to have the spam flag removed and keep your number protected.

Walkthrough

Head to the Subscriptions tab in your WAVV settings to get started.

You will see the Spam Protection product among your other products. Click Select and Purchase.

If you haven't already, you'll need to claim your WAVV number. Click [here](https://help.wavv.com/en-us/article/phone-numbers-redx-1s3luyp/) for help.

After you’ve got your number, we’ll collect a little information about your business.

This information is your contact information, the purpose of the calls you will make, and allows you to set your Caller ID, subject to carrier.

Settings

After you have completed setup, you will notice a new section in your settings called Spam Protection.

In this section you will be able to see the information that you registered, the phone number that is being protected and its current spam status.

In general, after you’ve just signed up your number will show as a “yellow” status and indicate that registration is in progress. After it has completed it will update to a “green” status indicating no flags detected. This will usually take a week at the most. It is important to understand that you should be dialing during this time because most of the carriers will register very fast (within 15 minutes), but we show registration in progress until all carriers have completed, and one in particular tends to take about a week.

Spam Flag Remediation

If at any time the carriers indicate that there is a spam flag present on your number we will immediately begin the remediation process to have that flag removed. During this time you will see in your Spam Protection settings a “yellow” status indicator with a status of “Flags detected, Remediation in progress”. You can click on the arrow on the right hand side of that row to expand for more detail about which carriers you’ve been flagged on.

The expanded view will show you which of the carriers you’ve been flagged on and what remediation steps are happening. The best part about Spam Protection is that you don’t need to do anything to have your phone number remediated! By collecting your information beforehand and registering it with the carriers, we automatically start the remediation process to get those spam flags removed. However, keep in mind it can be quick, but it can also take about 2-3 weeks.

Failed Remediation

In very rare cases you might see a “red” remediation failed status. This means that a flag was found, the remediation steps were taken to have the spam flag removed and the carrier rejected our appeals and asserted that the number is used for spam. In these instances, it is best to switch to a new phone number and you will have the opportunity to pick a new number or cancel your SPAM Protection service. We are proactive in reaching out to about red flags, but if you ever see a remediation failed status, please contact WAVV support and we’ll help you.

Updating Registration Info

After registration has completed and you have the "no flags detected" status, you will be able to update your registration info. This means changing the contact information or the Caller ID information. You will not be able to change the phone number that has been registered. You can cancel your current subscription and sign up for a new number if you need to switch.