Articles on: Troubleshooting

WAVV is not loading in my CRM!

We are fully aware of the current issue with the Marketplace and it's ability to correctly embed WAVV into your CRM. Here is a temporary workaround that you can use until it is fixed.

Individual Account Fix



If you are an individual account you'll need to add the snippet below to your browser's console:

s = document.createElement('script'); s.src = 'https://app.wavv.com/ghl.js?v=marketplace'; document.body.appendChild(s);


One thing to note: Chrome gives you a warning when you are trying to paste something into the console box. You have to "Allow" the pasting of the script into the console.

How to video:



Agency Owner's Fix



If you are the agency owner of a team account, you'll want to add the snippet below in to your company settings custom js section.

<script src="https://app.wavv.com/ghl.js?v=marketplace"></script>


One thing to note: Chrome gives you a warning when you are trying to paste something into the console box. You have to "Allow" the pasting of the script into the console.

How to video:



This workaround is great for agency owners because it will resolve the issue for the entire team and individual team members won't have to follow the individual instructions above.

We understand how frustrating this can be and are working with the team behind the marketplace to get this updated. Thank you for your patience and please reach out to us if you have any questions or concerns at support@wavv.com or chat on help.wavv.com

Updated on: 17/01/2025

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