Question 1

WAVV is not loading in my CRM!

Accepted Answer

We are fully aware of the current issue with the Marketplace and it's ability to correctly embed WAVV into your CRM. Here is a temporary workaround that you can use until it is fixed.

Individual Account Fix

If you are an individual account you'll need to add the snippet below to your browser's console:

s = document.createElement('script'); s.src = 'https://app.wavv.com/ghl.js?v=marketplace'; document.body.appendChild(s);

One thing to note: Chrome gives you a warning when you are trying to paste something into the console box. You have to "Allow" the pasting of the script into the console.

How to video:

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Agency Owner's Fix

If you are the agency owner of a team account, you'll want to add the snippet below in to your company settings custom js section.

<script src="https://app.wavv.com/ghl.js?v=marketplace"></script>

One thing to note: Chrome gives you a warning when you are trying to paste something into the console box. You have to "Allow" the pasting of the script into the console.

How to video:

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This workaround is great for agency owners because it will resolve the issue for the entire team and individual team members won't have to follow the individual instructions above.

We understand how frustrating this can be and are working with the team behind the marketplace to get this updated. Thank yo

Question 2

Dialer Settings

Accepted Answer

Overview

Q: Call Campaigns

<h1 id="overview">Overview</h1> <p>Introducing Call Campaigns! This feature enables you to create a call campaign from a list of contacts, view statistics and call history, update status and resume any campaign that you previously created. Call campaigns will automatically be created for you any time you select multiple contacts to dial. To view your campaign details, simply click on the dial button without selecting any contacts, and resume any campaign where you left off.</p> <p>${frame}<a href="https://www.loom.com/embed/54130774cdaa4c2d826275e921f91f82"></a></p> <h2 id="pickupwhereyouleftoff">Pick Up Where You Left Off</h2> <p>The primary advantage of call campaigns is that you can create a campaign for a list of leads, dial through as many as you'd like, and the next time you want to continue dialing, you can launch the call campaigns modal and resume exactly where you've left off.</p> <p><a href="https://storage.crisp.chat/users/helpdesk/website/206152d8c0baa400/28f0ed45-f886-4e08-abef-dd6fac_9sxw91.png"><img src="https://storage.crisp.chat/users/helpdesk/website/717454bcba07b000/1694db75-4012-4357-a32b-c10b22_jyqelk.png" alt="" /></a></p> <p></p> <h2 id="campaignstatistics">Campaign Statistics</h2> <p>WAVV will track the progress of each of your call campaigns as well as provide insight into the number of calls made, the connection rate, total dial time, talk time and average call length as well as a breakdown of dispositions for the campaign.</p> <p>[<img src="https://storage.crisp.chat/users/helpdesk/website/5244c1eb232b1c00/9a7c8aae-6349-4b75-a834-7ea823_1mr8h5z.png" alt="" />](https://storage.crisp.chat/users/helpdesk/website/d019ee7</p>

This article will walk you row by row through the "Dialer Settings" tab in the WAVV Power Dialer settings. Use the table of contents to quickly jump to a section.

Check out our video for the new WAVV Manager update!

Guide

Caller ID

Caller ID is the number that you would like to be displayed to those you are calling. This is also the number that contacts will call you back on, so ensure this is a number you want to receive calls on.
You can select any number that you have verified to show as your Caller ID. Click here for help on adding and verifying a phone number.

Local Presence

Enabling this feature will cause WAVV to dynamically change your callerID based on who you are calling and whether or not you own a number that can be geo-matched. (Local Presence)

Inbound Call Preference

This is the number where you will receive phone calls at if they are forwarded to you, or if you are the most recent agent to call someone an

Question 3

BETA: Inbound Call-pop

Accepted Answer

With WAVV’s inbound call-pop, you can handle calls directly in your browser seamlessly. Here’s how to get started and ensure you're using this feature to its fullest potential.

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Getting Started with Inbound Call Setup

Enable Inbound Calling in the beta settings:

In your WAVV Manager, click on “Beta Settings” and toggle the switch to "On" to activate the Browser Call-Pop feature.

2. Set Your Inbound Call Preference:

Open WAVV Manager and click on “Dialer Settings”. Locate the inbound call preferences section and set your “receive calls at” setting to: Browser call-pop.

You’re all set to receive inbound calls to your WAVV numbers right in your CRM!

How Inbound Calls Work

Receiving Calls with Call-Pop Notification:

When an inbound call comes in while you’re available, a version of the mini-dialer with the contacts information will pop-up and begin ringing to your speakers or headset.

Inbound c

Question 4

Understanding Dispositions

Accepted Answer

Video Walkthrough

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How do dispositions work?

Dispositions help you keep track of your contacts by tagging the contact after a call based on the outcome. Dispositions take place for answered calls and non-answered calls. Dispositions are set by agency owners and may appear differently or not at all based on the agency settings.

For answered calls, a disposition menu will appear once you or the call recipient hang up. This menu will show up, allowing you to choose the disposition that matches the outcome of your call.

Why don't my dispositions always show up?

The following are auto-dispositions that will take place in the background:

No Answer if the call wasn't picked up
Voicemail if the dialer reached a voicemail message
Bad Number if the dialed number was bad
Caller closes the disposition modal without choosing a disposition after a successful call

Generally, a user only sees the disposition modal after a live connection (someone answers the call)

Where do I see disposi

Question 5

Call Campaigns

Accepted Answer

Overview‍

Introducing Call Campaigns! This feature enables you to create a call campaign from a list of contacts, view statistics and call history, update status and resume any campaign that you previously created. Call campaigns will automatically be created for you any time you select multiple contacts to dial. To view your campaign details, simply click on the dial button without selecting any contacts, and resume any campaign where you left off.

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Pick Up Where You Left Off

The primary advantage of call campaigns is that you can create a campaign for a list of leads, dial through as many as you'd like, and the next time you want to continue dialing, you can launch the call campaigns modal and resume exactly where you've left off.

‍

Campaign Statistics

WAVV will track the progress of each of your call campaigns as well as provide insight into the number of calls made, the connection rate, total dial time, talk time and average call length as well as a breakdown of dispositions for the campaign.

[](https://storage.crisp.chat/users/helpdesk/website/d019ee7

Question 6

Spam Protection Overview

Accepted Answer

Overview

Here at WAVV, we understand the critical role outbound calls play in your business. To help maintain the credibility of these calls, we provide Spam Protection as the ultimate solution to protect your calls from incorrectly being flagged as spam.

Spam calls have become so prevalent that most people don't pick up numbers they don't recognize. This creates a challenge for legitimate sales agents, since there is a high probability your number has been marked as spam at some point, decreasing your connection rates.

That’s why we’ve created SPAM Protection, to protect you against being marked as SPAM and improving your call connection rates by as much as 25%!

How Does Spam Protection Work?

First, you will register for a number from WAVV that we will register on your behalf with your business information.

Once your number is registered, we will monitor your phone number with the major phone carriers (AT&T, T-Mobile, and Verizon). If at any time a spam flag is placed on your phone number, we will immediately begin remediation to have the spam flag removed and keep your number protected.

Walkthrough

Head to the Subscriptions tab in your WAVV settings to get started.

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