Agency Admins
How to Use WAVV in your Automations
Video on how to use WAVV in your AutomationsFew readersEnd User Help Center
Where can WAVV users get help? Visit our end user oriented help center to see how WAVV supports your users with getting started. We have articles, demos, and even a free 15 minute onboarding course to set you up for success! You can also message our support team for assistance. Help center info for agency admins video (https://www.loom.com/embed/ab040500138Few readersHow to find your Location ID in High Level
Overview To link your agency to your affiliate link, WAVV needs on of your "Location IDs." Any Location ID will work as long as it is from one of your sub-accounts. Video Walkthrough Location ID Walkthrough Walkthrough Navigate to a sub-account. Remember it does not matter which one. (https://downloads.intercomcdn.com/i/o/774492339/716ab818a526d1fd862eeaa0/Screen+Shot+2023-06-28+at+1.42.48+PM.png?expires=1739426400&signature=0Few readersTroubleshooting WAVV (platform owners)
As a 3rd party application, we are constantly working with GHL and other platforms to improve. GHL is a very dynamic platform, and the ability to allow customizations and let people can make it their own is great, but it also means we aren't able to ensure that our app will work seamlessly with some customizations without some investigation and adjustments when possible. Troubleshooting tips and tricks for when WAVV isn't working propFew readersUnderstanding Automatic Dispositions
Understanding Automatic Dispositions VideoFew readersCustom Dispositions
Overview Agency owners can create custom dispositions for their agents. Follow this guide to get started! Video Walkthrough Guide Go to the "WAVV Admin" section in your main navigation at the agency level. (https://downloads.intercomcdn.com/i/o/1054371149/d73dd8c8d7f806dbf8cc428a/Screenshot+2024-05-17+at+113522%E2%80%AFAM.png?expires=1739426400&signature=c83aac3a32df7ff382ab391f95dbe3d8767d4099c6dc67f8b724d75384c9eed6&req=dSAiEsp5nIBbUPMW3nq%2Bga%2BNvDFew readersHow to add WAVV to your High Level agency
Video Walkthrough How to add WAVV to your High Level agency video walkthrough Walkthrough Step 1 Go to "Agency View" (https://downloads.intercomcdn.com/i/o/774463351/efbfc68e8ea83cce7a6ad7c3/Screen+Shot+2023-06-28+at+12.53.06+PM.png?expires=1739426400&signature=19fe43eca4d51b8e13898a032904f51fa6bd1385424f3f4f2ca50ddc65941679&req=cycjEs99noReFb4V1XW4gXKdTR3YC%2BIYyvKfAU0%2BrE2plTCqhufglmX%2BPHVM%0AZBA4V%2BvquDt4oF0wDS6U6EbIUA%3D%3Few readersLocation Control
Overview Agency owners can control which of their locations can see and interact with the WAVV integration. Video Walkthrough Location Control Walkthrough Guide At the agency level, you will see a menu option on the left called WAVV Admin (bottom of the left menu) (https://downloads.intercomcdn.com/i/o/1054362908/ef4b2393e7a9f64eac5bc3b3/Screenshot+2024-05-17+at+113136%E2%80%AFAM.png?expires=1739426400&signature=8302efa9a3c5fdFew readersTrust Hub: Stir/Shaken (Platform Owners)
New Feature: Trust Hub! In the ever-evolving landscape of communication, trust is the cornerstone of effective and reliable interactions. For businesses leveraging communication tools, ensuring the authenticity of your outbound calls is paramount. That's why we are thrilled to introduce our Trust Hub—a centralized platform designed to streamline and simplify your business's registration for STIR/SHAKEN and SPAM Protection. What is STIR/SHAKEN? Before we delve into the features of our TrFew readersHow to Sign Up for WAVV
Now that you've added WAVV to your High Level Agency, you're ready to sign up for your first account! Follow these instructions to purchase your first account: Navigate to the "Contacts" page in a subaccount that has WAVV enabled. If you have not enabled WAVV in your subaccounts yet, read this article and then come back. (https://downloads.intercomcdn.com/i/o/851198497/1539dbe42954ed1f9fe550c8/ScreeFew readersUpdating your Marketplace App (Platform Owners)
Currently, anytime a new scope or feature is added to the WAVV dialer marketplace app, you'll need to re-authorize the app, or uninstall it and re-install it in order to receive the new updates. Here's how you can re-authorize the app if you're the agency owner: Go to: https://ghl.wavv.com/connect Choose Your Agency in the drop down box. (https://downloads.intercomcdn.com/i/o/1160187673/8813000f2dff97b5decf5707/Update.png?expires=173942640Few readersTest Numbers for your CRM
To help learn the process of using WAVV, we are giving out test numbers for your CRM! Simply download the CSV file at the bottom of this page and watch our tutorial to get started. Chapters 0:00 Welcome! 0:18 Getting started: choose a sub-account 0:44 Uploading contacts (followFew readers
Teams
Beta Features (Platform Owners)
Overview In the Beta Features tab, you can see our products that are in development, but not quite ready to be a full feature. Simply toggle the features on/off at your preference! Please note that features in Beta are meant to provide a look at upcoming features and may not run smoothly 100% of the time. Please send questions and concerns on these features to support@wavv.com. We value your feedback! Current Beta Features Spotify If you have aFew readersWAVV Manager Settings (Platform Owners)
Overview Introducing WAVV Manager. This seamless blend of innovation and practicality is designed to enhance your user experience and make it easier to manage your WAVV products all in one spot. Walkthrough Dashboard The dashboard is a place that will help you with onboarding. It will have a checklist of a few tasks specific to your role that will help you get started and learn more about the product. (https://downloads.intercomcdn.com/i/o/1006306565/5fa67db993cb5c0c3Few readersWAVV Teams (Platform Owners)
Overview WAVV is proud to announce the release of WAVV Teams: the comprehensive offering, complete with robust team management capabilities, seamless provisioning processes, and in-depth team-level reporting. With our team management features, you can easily onboard and manage multiple team members, assign roles, and ensure everyone has access to the products they need to succeed! Head here to learn more about the new WAVV Manager (https://help.wavv.com/en/articles/9134307-new-wavv-maFew readers
Dialer Settings
Dialer Settings (Platform Owners)
Overview This article will walk you row by row through the "Dialer Settings" tab in the WAVV Power Dialer settings. Use the table of contents to quickly jump to a section. Check out our video for the new WAVV Manager update! Guide (https://downloads.intercomcdn.com/i/o/1084921083/4bb263a6c5c543e5cf33d898/Disabled+States.png?expires=1739426400&signature=a7223b3a6e79ec56ee21638cc1d62e341bc74c768772463ad46eae4af90Few readersCall History (Platform Owners)
Overview The WAVV Power Dialer maintains a record of all the calls you place for a rolling three month period. You'll see all the call logs for your team if you are a team owner or manager, and not only who was called, but when, who on your team called using what number, if it was part of a call campaign, the disposition, duration and if it was recorded, the recording and call transcription. (https://downloads.intercomcdn.com/i/o/1084911742/defc0970a6b7ad9c5d162434/History.png?expires=17Few readersSubscriptions and Add-ons
Overview Use the Subscriptions and Addons tabs to easily manage your WAVV products. Subscriptions From this tab, you can see and manage the following information:Few readersPhone Numbers (Platform Owners)
Overview WAVV uses your personal phone number to make calls. Once you have connected a personal phone number, you can claim a number from WAVV to be your public facing number. Guide Add and Verify a Number To add a phone number, select the Phone Numbers tab, represented by the icon. Then, select the button labeled Add Existing Number. (https://downloads.intercomcdn.com/i/o/1084920468/f2964fc3291416649a3361e6/phone+numberstab.png?expires=1739426400&signature=ccd12f895993Few readersMobile Setup (Platform Owners)
Overview WAVV Mobile provides users the option to use their smartphone with the WAVV Dialer. If an agent is dialing with their WAVV Number and receive an inbound call, the mobile app allows that call to come to the WAVV Mobile app. Alternatively, you can setup call forwarding to have inbound calls come straight to your phone, rather than the WAVV Mobile app. Walkthrough To setup WAVV Mobile, head to the Mobile SFew readersAudio Source (Platform Owners)
Overview How to navigate the Audio Source tab in the WAVV Power Dialer settings Video Walkthrough Guide When you first connect to the dialer, you will be asked if you would like to use "Computer Audio", "Call me" with a dropdown to select any of your personal numbers, or "Dial in to WAVV". After you make your selection, you will be able to save this preference by checking the "Remember this choice". You can always change it later in the Audio Source tab. (https://downloads.intercoFew readersDNC List (Platform Owners)
Overview WAVV has a feature that allows users to curate their own Do Not Contact (DNC) list within the system. As you do outreach through WAVV, you can manually or automatically have numbers added to this list. You will then be prevented from contacting numbers added to the internal DNC list in the future. Recipients may also add themselves to your Do Not Call List via SMS or IVR opt-out if it is enabled (learn about IVR in general settings (https://help.wavv.com/en/articles/8195270-generaFew readersMini-dialer guide (Platform Owners)
Overview We are excited to announce the release of the new WAVV Mini-dialer! This new dialer is a re-envisioning of our original dialer with all the features and functionality but designed with a focus on creating the smallest footprint in your CRM. Minimal Design We’ve managed to cram all of our features into an all new minimal design that still supports up to 3 lines of simultaneous dialing. (https://storageFew readersVoicemails (Platform Owners)
Overview How to navigate the Voicemails tab in the WAVV Power Dialer settings. Video Walkthrough Guide Pre-recorded Voicemail messages are voicemails that can be left automatically by the system to a customer's voicemail during a call session. This saves you time so you can start on the next call when you hear an answering machine. Creating Voicemails Select the Record Voicemail button to get started. (https://downloads.intercomcdn.com/i/o/1030022296/da2f993d0b9d91a51837fFew readersCallbacks (Platform Owners)
Overview Callbacks are prerecorded voice messages that will be left to someone when you are using more than 1 dialing line at a time. If caller 2 answers the phone while you are connected to caller 1, caller 2 will hear your callback message. The Dialer will then automatically load caller 2 as your next call when you end with caller 1. Video Walkthrough Watch this video or follow the steps below to understand what callbacks are and how to use them! Guide Adding a New CalFew readers
Demo Videos
Understanding Dispositions (Platform Owners)
Video Walkthrough How do dispositions work? Dispositions help you keep track of your contacts by tagging the contact after a call based on the outcome. Dispositions take place for answered calls and non-answered calls. Dispositions are set by agency owners and may appear differently or not at all based on the agency settings. For answered calls, a disposition menu will appear once you or the call recipient hangFew readersVoicemails and Callbacks (Platform Owners)
Watch this video to understand: Video on Voicemails and Callbacks How do I record callback messages? How do I record voicemails?Few readersCall Transfers (Platform Owners)
Overview Introducing Call Transfers! This new feature allows you to transfer your connected contact with another number in both warm transfers and cold, or blind, transfers. You can also use this feature to have a merged conference call with 3 parties. Updated Dialer Buttons When connecting with any contact you'll see a new button in your dialer shown below. This is the transfer button that you can click to launch the transfer contact selection modal. (https://storage.crisp.Few readersCall Campaigns (Platform Owners)
How does it work? Creating Campaigns To create a campaign, you just need to select any number of contacts and click on the dial button. WAVV will automatically create a campaign for the contacts selected, give the campaign a default name of the date and time it was created(this can be renamed later), and track your progress dialing this list. Resuming Campaigns To resume any campaign, simply click on the dial button without selecting any contacts. This will launch the campaign modalFew readersMulti-Line Dialer Demo (Platform Owners)
Multi-Line Dialer The Multi-Line Dialer is the most powerful dialer on the market, allowing you to dial 3 lines at once to get you to your goals 3 times as fast. These videos will answer common questions about the dialer like: How do I get started with the Multi-Line Dialer? What is the difference between the Single-Line and the Multi-Line Dialer? How does dialing multiple lines work? What settings should I look at to get started? Watch the videos below for answers on these questionsFew readersGeneral Settings Demo (Platform Owners)
Follow this link for the demo: https://www.loom.com/embed/5497ba013b9d4507b860d73a4d4581eaFew readers