We've enhanced your ability to control how your phone numbers work with WAVV. You can now change if a number is shared or private, determine what numbers you'll want to use with Local Presence, and set up most recent agent route-back for return calls.

Updated Phone Numbers Table

The phone numbers section has been updated to include more information at a glance. You'll now notice that you've got a new indicator for if a number is being applied to Local Presence or not, as well as more space for nicknames, and call forwarding. Clicking anywhere on the row will open the new phone number configuration screen.

In this modal you will be able to control if an imported number is shared or private. (WAVV numbers will always be shared). You can choose if numbers will be used for Local Presence or not. This allows you to keep numbers out of the local presence pool.

Most Recent Agent Route-back

One major feature that prevented us from releasing local presence from beta earlier was the ability to set call forwarding to the "Most Recent Agent". If this is set as your call forwarding for a number and a customer calls that WAVV number back then we will redirect the incoming call to which ever agent on your team was the most recent person to call that customer using this WAVV number. Agents will receive call forwarding based on their incoming call preference set in Dialer Settings.