We’re giving sales teams more control over their call outcomes with Team-Level Dispositions. Previously, call dispositions were only configurable at the agency level, but now agency owners can enable team-level dispositions, allowing sales teams to define their own call outcomes.
How to Enable It:
Agency Owners go to WAVV Admin > Dispositions
Enable Team-Level Dispositions
Team Managers and Admins will now see a Dispositions section in your WAVV manager settings where you can set your own custom call dispositions!
How to use Team-Level Dispositions
Select + Add Disposition to create a new disposition.
The Disposition field is where you can name the disposition.
The Category field will allow you to associate it for reporting.
The Tag field allows you to match the tag to a trigger you have set for your existing workflow automation.
To remove any unwanted dispositions, you can click on the trash can icon.
You can re-order dispositions by clicking and dragging the two horizontal bars on the left of the disposition. This sets the order in which they are presented to your agents.
Emojis can be used to help your agents have a smoother experience while using the dispositions during their dialing sessions. Simply copy and paste an emoji in the disposition field for your agents to see.
After a call completes, your agents will be shown dispositions like this:
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