• Why did my contact see a missed call, but they did not receive a voicemail message?

  We understand how important it is for your messages to be delivered. On thing to keep in mind is that phone carriers use spam filtering technology that analyzes the content of your message, among other things, and may block your voicemail from reaching your contact. In these cases, your contact will receive a missed call notification, but no voicemail even though our system successfully delivered the message. It can also be common for your contacts to see the missed call and call you back rightFew readers

• WAVV is not loading in my CRM!

  We are fully aware of the current issue with the Marketplace and it's ability to correctly embed WAVV into your CRM. Here is a temporary workaround that you can use until it is fixed. Individual Account Fix If you are an individual account you'll need to add the snippet below to your browser's console: *One thing to note: Chrome gives you a warning when yFew readers

• Do I need to complete my business profile before using Spam Protection?

  No. You don’t need to complete your business profile before using Spam Protection. The business profile or Stir/Shaken is a separate feature with WAVV. You can easily register for Spam Protection for each of your phone numbers without having your Business Profile filled out. You simply purchase the quantity of spam protection you would like, fill out the business name and call purpose, and choose the phone numbers you’d like to register.Few readers

• If one of my numbers gets flagged for Spam, how long does remediation take?

  With the initial registration of the spam protection, all remediation is done on a per-carrier basis. Rest assured that if a phone number is flagged, we immediately notify the phone carrier that is involved and start the remediation process directly. Please keep in mind that because this remediation process relies on the carrier to remove the flag, it could be as quickly as the same day, or longer depending on how quickly the carriers can complete the request.Few readers

• How do I unfreeze my account?

  How to Unfreeze Your Account If your account is frozen, don’t worry—we’re here to help! Please follow these steps to get your account back up and running: Contact Us Reach out to us by: Email: Send a message to support@wavv.com. Live Chat: Click the chat icon at the bottom of this webpage to connect with our support team. Update Billing Information Once your account is unfrozen, you'll be able to update your billing details to prevent further interruptions. IFew readers

• How do I cancel my subscription?

  Please complete the following steps or follow along with this video to cancel your WAVV subscription: 1. Open your CRM/Contact management tool you use alongside of WAVV. 2. Open your WAVV settings - This can be done by selecting the "gear" icon on the far right of the WAVV dialer bar. (If you don't have a WAVV session open select a contact and press call is if you are going to call them. This will open the WAVV dialerFew readers

• Updating your Marketplace App

  Currently, anytime a new scope or feature is added to the WAVV dialer marketplace app, you'll need to re-authorize the app, or uninstall it and re-install it in order to receive the new updates. Here's how you can re-authorize the app if you're the agency owner: Go to: https://ghl.wavv.com/connect Choose Your Agency in the drop down box. (htFew readers

• How can I reduce my Spam flags on my number?

  SPAM is everywhere today. As a consumer you’re likely getting spam messages often if not daily, and as a legitimate business that is dialing a lot of phone numbers everyday there is a high probability that your number has been marked as spam at some point. The result of being marked as spam is that your connection rates are decreasing. This is bad news. Prospecting is a numbers game and you want to be able to have as many conversations as possible. Here are some steps you can take to prevent yoFew readers

• How long does remediation of a number with spam protection take?

  If at any time the carriers indicate that there is a spam flag present on your number we will immediately begin the remediation process to have that flag removed. During this time you will see in your Spam Protection settings a “yellow” status indicator with a status of “Flags detected, Remediation in progress”. You can click on the arrow on the right hand side of that row to expand for more detail about which carriers you’ve been flagged on. (https://storage.crisp.chat/users/helpdesk/websiFew readers

• Troubleshooting WAVV

  As a 3rd party application, we are constantly working with GHL and other platforms to improve. GHL is a very dynamic platform, and the ability to allow customizations and let people can make it their own is great, but it also means we aren't able to ensure that our app will work seamlessly with some customizations without some investigation and adjustments when possible. Troubleshooting tips and tricks for when WAVV isn't working propFew readers

• Audio Issues When Using WAVV?

  Are you experiencing audio issues when connected using WAVV? Here's what you can do: Change your audio connection method (https://downloads.intercomcdn.com/i/o/1140598361/1490aba704982711f230a21a/Screenshot+2024-08-09+at+24028%E2%80%AFPM.png?expires=1733437800&signature=320bfa0f30ae4168c912a6233d4da550b7960b2ddb97fbb0657a584b46cd47fe&req=dSEjFsx3lYJZWPMW1HO4zXnp2JEfy%2FMZ6WsFew readers

• Can I transfer my WAVV account to a different CRM?

  Unfortunately, accounts cannot be transferred between CRMs because each WAVV account is specifically tied to its respective CRM. To use WAVV with a different CRM, you will need to cancel your current account and set up a new one. This ensures that the dialer and other functionalities are correctly integrated with the new CRM.Few readers

• Can I set up a WAVV account for someone else?

  Currently, each user for WAVV, whether an individual or team account will need their own personal account in order to use the dialer. If you are setting up an account for someone else to use on an individual account, you will need to provide the login credentials you used.Few readers

• If my business profile gets rejected, can I still use the dialer?

  The business profile registration is useful, but not necessary to complete in order to use the dialer. You will still be able to use the dialer whether your profile is in pending, rejected, or approved status. Completing the business profile is important for improving your call attestation. The article below will help you learn more about Stir/Shaken: Trust Hub: Stir/ShakenFew readers