• BETA: Inbound Call-pop

  With WAVV’s inbound call-pop, you can handle calls directly in your browser seamlessly. Here’s how to get started and ensure you're using this feature to its fullest potential. Getting Started with Inbound Call Setup Enable Inbound Calling in the beta settings: In your WAVV Manager, click on “Beta Settings” and toggle the switch to "Popular

• Understanding Dispositions

  Video Walkthrough How do dispositions work? Dispositions help you keep track of your contacts by tagging the contact after a call based on the outcome. Dispositions take place for answered calls and non-answered calls. Dispositions are set by agency owners and may appear differently or not at all based on the agency settings. For answered calls, a disposition menu will appear once you or the call recipient hangSome readers

• Call History

  Overview The WAVV Power Dialer maintains a record of all the calls you place for a rolling three month period. You'll see all the call logs for your team if you are a team owner or manager, and not only who was called, but when, who on your team called using what number, if it was part of a call campaign, the disposition, duration and if it was recorded, the recording and call transcription. (https://storage.crisp.chat/users/helpdesk/website/ddda8be0298bd800/2b9bf6be-2acc-44ee-bf11-1cdcFew readers

• Voicemails

  Overview How to navigate the Voicemails tab in the WAVV Power Dialer settings. Video Walkthrough Guide Pre-recorded Voicemail messages are voicemails that can be left automatically by the system to a customer's voicemail during a call session. This saves you time so you can start on the next call when you hear an answering machine. Creating Voicemails Select the Record Voicemail button to get started.Few readers

• Nuisance Protection

  Overview How to enable nuisance protection to avoid over-dialing your contacts. Guide If you are in a team, when you open your WAVV settings you will see a new section in settings called, "Team Settings". This section is where you will find the nuisance protection controls. (https://downloads.intercomcdn.com/i/o/1111966361/340442e39f07d051a254b7ea/Screenshot+2024-07-12+at+1Few readers

• Dialer Settings

  Overview This article will walk you row by row through the "Dialer Settings" tab in the WAVV Power Dialer settings. Use the table of contents to quickly jump to a section. Check out our video for the new WAVV Manager update! Guide (https://downloads.intercomcdn.com/i/o/1084921083/4bb263a6c5c543e5cf33d898/Few readers

• Phone Number Configuration

  We've enhanced your ability to control how your phone numbers work with WAVV. You can now change if a number is shared or private, determine what numbers you'll want to use with Local Presence, and set up most recent agent route-back for return calls. Updated Phone Numbers Table (https://downloads.intercomcdn.com/i/o/1084894442/edf0634c2914899f4e1aab0f/phone+numberstab.png?expFew readers

• Callbacks

  Overview Callbacks are prerecorded voice messages that will be left to someone when you are using more than 1 dialing line at a time. If caller 2 answers the phone while you are connected to caller 1, caller 2 will hear your callback message. The Dialer will then automatically load caller 2 as your next call when you end with caller 1. Video Walkthrough Watch this video or follow the steps below to understand what callbacks are and how to use them! frame (https://www.loom.Few readers

• Phone Numbers

  Overview WAVV uses your personal phone number to make calls. Once you have connected a personal phone number, you can claim a number from WAVV to be your public facing number. Guide Add and Verify a Number To add a phone number, select the Phone Numbers tab, represented by the icon. Then, select the button labeled Add Existing Number. (https://downloads.intercFew readers

• Answer Boost (BETA)

  Our new Answer Boost feature streamlines your calling workflow by dialing up to 3 of your contacts in the background and it only connects you to the call when it detects a live answer, bypassing voicemails entirely. Benefits: Maximize Efficiency: Spend less time waiting and more time talking to real people. Seamless Workflow: Stay focused while the system does the work for you. Enhanced Productivity: Reach more contacts in less time without interruptions. (https://Few readers

• DNC List

  Overview WAVV has a feature that allows users to curate their own Do Not Contact (DNC) list within the system. As you do outreach through WAVV, you can manually or automatically have numbers added to this list. You will then be prevented from contacting numbers added to the internal DNC list in the future. Recipients may also add themselves to your Do Not Call List via SMS or IVR opt-out if it is enabled (learn about IVR in general settings (https://help.wavv.com/en/article/dialer-settingsFew readers

• BETA: Double Dial

  In today's communication landscape, reaching contacts via phone can be obstructed by call screening technologies and habits, leading to missed opportunities and inefficient engagement. Double dial is a new feature for the WAVV dialer that enables users to overcome these barriers. How does it work? To enable double dial, you must first activate the setting from the beta features section of WAVV dialer: ​ (https://storage.crisp.chat/users/helpdesk/website/ade7a9ae063ce000/8e859ca1-6676Few readers

• Audio Source

  Overview How to navigate the Audio Source tab in the WAVV Power Dialer settings Video Walkthrough Guide When you first connect to the dialer, you will be asked if you would like to use "Computer Audio", "Call me" with a dropdown to select any of your personal numbers, or "Dial in to WAVV". After you make your selection, you will be able to save this preference by checking the "Remember this choice". You can alwaysFew readers

• BETA: AI Recorded Call Summary

  Prospecting sales teams often struggle to efficiently extract actionable insights from phone calls. This inefficiency often leads to missed sales opportunities and reduced productivity. The lack of automatic insights and structured follow-ups makes it difficult to capitalize on potential leads. WAVV’s call transcript summary allows users to quickly get a summary of a recorded call as well as a transcript of the recorded call in it’s entirety. How does it work? First in order to utilize thisFew readers

• Mobile Setup

  Overview WAVV Mobile provides users the option to use their smartphone with the WAVV Dialer. If an agent is dialing with their WAVV Number and receive an inbound call, the mobile app allows that call to come to the WAVV Mobile app. Alternatively, you can setup call forwarding to have inbound calls come straight to your phone, rather than the WAVV Mobile app. Walkthrough To setup WAVV Mobile, head to the Mobile Setup tab in yourFew readers

• How to Remove Phone Numbers

  If you're in a situation where you'd like to get rid of your WAVV number you can remove the number from your account by going to the WAVV Manager Settings screen and navigating to the Phone Numbers page. (https://downloads.intercomcdn.com/i/o/1133346374/a8233b087203e706d199f02a/Screenshot+2024-08-02+at+25433%E2%80%AFPM.png?expires=1733436900&signature=fe7e2035b871cb80d5ebcdc29447Few readers

• Local Presence

  Expand your reach by obtaining phone numbers with area codes relevant to your target markets. Establishing a local presence instills trust and familiarity with your clientele, enhancing customer engagement and loyalty. Our new local presence feature can be turned on by going to the Settings Dialer Settings section. (https://downloads.intercomcdn.com/i/o/1084890680/5c1ba3e5a1a26Few readers