Overview

How to enable nuisance protection to avoid over-dialing your contacts.

Guide

If you are in a team, when you open your WAVV settings you will see a new section in settings called, "Team Settings". This section is where you will find the nuisance protection controls.



If you're using an individual account, you will find nuisance protection in your dialer settings.



Nuisance Protection is the ability to prevent repeat calls from going to a single contact within a given timeframe. For example, in the screenshot above I have 4 Hours selected. This means that even if my whole team are dialing the same group of leads no single contact is going to be called more than once in that 4 hour period.

This is an important feature when you have a team of agents doing outreach using local presence with shared phone numbers. You probably wouldn't want a prospect of yours being called a dozen times from the same number in a short period of time.

You may change the count to any number up to 999, and the Interval can be set to hours or days.

It is also important to understand that click-to-call will operate outside of this setting as it is an explicit action to click-to-call a number and we don't want to prevent you from taking such a deliberate action.

Disabling the feature

To disable the feature, you can set the count to "0". This will enable you to call any contacts any number of times without restriction.

Updated on: 05/12/2024