Overview

This article will walk you row by row through the "Dialer Settings" tab in the WAVV Power Dialer settings. Use the table of contents to quickly jump to a section.

Check out our video for the new WAVV Manager update!

Guide

Caller ID

Caller ID is the number that you would like to be displayed to those you are calling. This is also the number that contacts will call you back on, so ensure this is a number you want to receive calls on.
You can select any number that you have verified to show as your Caller ID. Click here for help on adding and verifying a phone number.

Local Presence

Enabling this feature will cause WAVV to dynamically change your callerID based on who you are calling and whether or not you own a number that can be geo-matched. ( Local Presence)

Inbound Call Preference

This is the number where you will receive phone calls at if they are forwarded to you, or if you are the most recent agent to call someone and they call back.

Dialing Preferences

Ring Timeout

This is the number of seconds you would like the phone to ring on the receiving end before the dialer moves on to the next call. Each ring is about six seconds. (e.g. If ring timeout is set to 6, the phone will ring once.)

Music

This is the music that you hear as you make outbound calls. The recipient of the call will not hear this.

Call Answer Sound

This is a sound that will play to alert you when a call has connected. It is useful for anyone who may look at other web pages while making calls.

Ringing Tone

Toggle this to turn off the dial music feature.

Multiple Line Dialing

Multiple Line Dialing allows you to choose how many phone numbers are called at once, depending on your subscription. If you have a callback message recorded, you can choose which message is left in an instance where 2 contacts answer at once.

IVR Opt-Out

IVR (Interactive Voice Response) opt-out is a feature in a dialer system that allows callers to opt-out of receiving further automated phone calls or messages. When a caller selects the IVR opt-out option, their phone number is removed from the list of numbers that the dialer will be able to call or message in the future. This feature only applies when you are calling from multiple lines.
Toggling the IVR on will give call recipients the option to "Press 1 to opt-out of further communication" after a callback message.
If a contact opts-out, they will automatically be placed on your Do Not Contact (DNC) list. You may also manually add numbers to your DNC List to avoid contacting them in the future (see DNC List for more details).
By offering an opt-out option, businesses can show that they respect the privacy and preferences of their customers and avoid potential legal penalties for non-compliance.*

Time Zone Protection

This setting prevents calls from being made during certain hours. Phone numbers will be skipped if the local time of their area code falls outside of this range
Example: You are in California (PST) and have Time Zone Protection set from 8:00 AM to 6:00 PM. If the current time in California is 8:30 PM and the user calls a number with the area code of 407 (Orlando Florida), that number will be skipped as part of the campaign because the local time for Orlando is 9:30 PM.

Call Recording

Call Recording is an important feature to help keep track of old conversations and for industry compliance.
If you turn on any option of call recording, you will first see the following message:




You will need to agree to these terms by clicking "Okay" before you can continue.
After you have clicked "Okay", you will have three options: Record After Click, Record Immediately, or Auto Save Recordings.



Record After Click - Calls begin recording after the “Record” button is clicked
Record Immediately - Calls begin recording immediately. The “Save Call” button must be clicked to retain the recording. Otherwise, the recording will be discarded when you move on to the next call.
Auto Save Recordings - Calls begin recording immediately, and all calls are saved automatically for up to 30 days.

Click to Record and Click to Save Recordings require you to click either "record" or "save" during a call by clicking the red circle button on the WAVV Dialer bar.*

You will be able to see, listen, and download your call recordings in the "Call History" section on the left menu bar of the settings.

Updated on: 17/01/2025