BETA: Inbound Call-pop
With WAVV’s inbound call-pop, you can handle calls directly in your browser seamlessly. Here’s how to get started and ensure you're using this feature to its fullest potential.
Enable Inbound Calling in the beta settings:
In your WAVV Manager, click on “Beta Settings” and toggle the switch to "On" to activate the Browser Call-Pop feature.
2. Set Your Inbound Call Preference:
Open WAVV Manager and click on “Dialer Settings”. Locate the inbound call preferences section and set your “receive calls at” setting to: Browser call-pop.
You’re all set to receive inbound calls to your WAVV numbers right in your CRM!
Receiving Calls with Call-Pop Notification:
When an inbound call comes in while you’re available, a version of the mini-dialer with the contacts information will pop-up and begin ringing to your speakers or headset.
Inbound calls will attempt to discover contact info from GHL if there is no record of the contact in WAVV.
Answering or Declining Calls:
Click “Accept” to pick up the call; your call controls will then appear, allowing you to mute, hold, or transfer the call.
Select “Decline” if you're unable to take the call; it will route to voicemail or another designated team member.
In-Call Features:
During a call, access advanced features such as:
Mute/Unmute: Perfect for when you’re taking notes or waiting for other team members.
Transfer: Directly transfer the call to another team member.
After Call Actions:
Disposition Notes:
After ending a call, a prompt will appear asking for any notes or disposition outcomes such as appointment settings. Fill this in to maintain a comprehensive call record.
View Call Logs:
Navigate to “Call History” from your dashboard to review past interactions and caller details. This helps track conversion outcomes and identify follow-up actions.
Voicemail
If the call an inbound call is declined by all available agents on your team it will go voicemail, where the caller will have the opportunity to hear a default greeting and leave a recorded message for you to play back later. You will find these voicemails in a new WAVV Manager menu item called Voicemails. The voicemails here are split into two sections. Team voicemails for any voicemails that were the result of a user calling a number shared with the team and not specified for a specific agent, and personal voicemails where callers called a number that is set to forward specifically to you.
Visible to beta testers only: Call reports now provide detailed metrics for inbound call performance.
Notes:
The ability to record a personalized voicemail greeting will come in a future release.
Recent update: Inbound calls now connect faster thanks to our improved pre-connect process. This reduces answer delays, ensuring calls are connected as quickly as possible.
Getting Started with Inbound Call Setup
Enable Inbound Calling in the beta settings:
In your WAVV Manager, click on “Beta Settings” and toggle the switch to "On" to activate the Browser Call-Pop feature.
2. Set Your Inbound Call Preference:
Open WAVV Manager and click on “Dialer Settings”. Locate the inbound call preferences section and set your “receive calls at” setting to: Browser call-pop.
You’re all set to receive inbound calls to your WAVV numbers right in your CRM!
How Inbound Calls Work
Receiving Calls with Call-Pop Notification:
When an inbound call comes in while you’re available, a version of the mini-dialer with the contacts information will pop-up and begin ringing to your speakers or headset.
Inbound calls will attempt to discover contact info from GHL if there is no record of the contact in WAVV.
Answering or Declining Calls:
Click “Accept” to pick up the call; your call controls will then appear, allowing you to mute, hold, or transfer the call.
Select “Decline” if you're unable to take the call; it will route to voicemail or another designated team member.
In-Call Features:
During a call, access advanced features such as:
Mute/Unmute: Perfect for when you’re taking notes or waiting for other team members.
Transfer: Directly transfer the call to another team member.
After Call Actions:
Disposition Notes:
After ending a call, a prompt will appear asking for any notes or disposition outcomes such as appointment settings. Fill this in to maintain a comprehensive call record.
View Call Logs:
Navigate to “Call History” from your dashboard to review past interactions and caller details. This helps track conversion outcomes and identify follow-up actions.
Voicemail
If the call an inbound call is declined by all available agents on your team it will go voicemail, where the caller will have the opportunity to hear a default greeting and leave a recorded message for you to play back later. You will find these voicemails in a new WAVV Manager menu item called Voicemails. The voicemails here are split into two sections. Team voicemails for any voicemails that were the result of a user calling a number shared with the team and not specified for a specific agent, and personal voicemails where callers called a number that is set to forward specifically to you.
Call Reports
Visible to beta testers only: Call reports now provide detailed metrics for inbound call performance.
Notes:
The ability to record a personalized voicemail greeting will come in a future release.
Recent update: Inbound calls now connect faster thanks to our improved pre-connect process. This reduces answer delays, ensuring calls are connected as quickly as possible.
Updated on: 17/01/2025
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