WAVV Dialer FAQs

Q: What counts toward the 1500 minutes available with the Preview Line Dialer?

A: Anytime you are connected to an actual person. This includes all talk time, regardless of how long the call is.

Q: What’s the difference between the Preview Line Dialer and the Single Line Dialer?

A: The Preview Line Dialer does not offer call recording, Voicemail upload/drop, or the advanced dialing mode. Without advanced dialing, the Preview Line Dialer is more interactive and requires you to click to navigate between prospects and click to dial each number. Preview Line Dialer offers 1500 minutes of talk time per month and Single Line Dialer is unlimited!

Q: When do the 1500 minutes per month with Preview Line Dialer reset?

A: The 1500 minutes of talk time resets on the 1st of every month regardless of what day of the month your bill date is on.

Q: If I downgrade from a Power Dialer to the Preview Line Dialer, what happens to the voicemail and callback messages I’ve recorded?

A: Any voicemails or callback messages on your account will no longer be available while you have the Preview Line Dialer. If you upgrade back to the Power Dialer or Power Dialer Plus, those will become available.

Q: Where are my dialer settings?

A: Click the small arrow next to the Dial button, then click "Dial Settings."

Q: What is Pulse?

A: Pulse is a feature included in the dialer to help you keep track of what goes on during your call sessions. It counts the number of calls made, the number of leads that have been dialed, each prospect type, etc.

Q: What is Mobile setup?

A: Mobile Setup allows you to connect the WAVV Mobile app to your dialer system. This can be used for call forwarding.

Q: How do I see how many calls I’ve made?

A: There are two ways you can do this.

The black and red pulse bar at the bottom of your page during your call session is a real-time counter of how many calls have been made. If you want to see the number of calls you have made in past call sessions, you will need to exit your dialer and go to the list view. From there, select the pulse button in the top right-hand corner.

The other way to see your past calls is to open your dialer settings by clicking on the gear in the top right corner, and on the left side of the window that opens, you'll click the "Usage Statistics" tab near the bottom.

Q: Where is my start button?

A: If you are unable to see the start button when loading the dialer and all you see is a quote, you’ll want to follow the troubleshooting steps in the article linked HERE, or contact our support team via vortex chat, email or call.

Q: How do I set a callback?

A: There are two ways to set a callback, you can use the disposition button next to the phone number you just called, or you can click on the callback button on the top right corner of the detail view in the dialer. From there you’ll fill out the details and set the callback.

Q: What is a call disposition?

A: The call dispositions are a way for Vortex to help you keep track of what happens during your prospecting calls. By selecting a disposition for a specific phone number, you’ll then be able to determine at a glance what happened the last time you called that phone number.

Q: How do I make it so I don’t call the numbers I’ve already called?

A: By dispositioning phone numbers you can then exclude those dispositions the next time you load the dialer. You can also make sure in the dial settings before loading the dialer, to exclude leads you called today. If that doesn’t work, you’ll want to create a filter for the list you want to call and exclude prospects with the specific status you do not want included.

Q: How do I record a voicemail?

A: In the dialer settings, there is a section called voicemails. Once in that section, on the top right corner of the modal, there is a button that says “record voicemail.” Click that button, then click the blue microphone and start speaking. Once done, hit the red stop button and save the recording.

Q: Is there a delay when they answer the phone?

A: Depending on your audio source, the Wi-Fi, and the phone service of the recipient, there can be, but it is usually only a second or two.

Q: How do I record Calls?

A: To record calls you first need to allow "call recording" in your dialer settings. Once you have allowed that, you can start dialing. After someone answers the phone, you will have to click "save call" in the top right-hand corner. You have to click "save call" on every call you want to record. If you do not do this, the call you are on will not be recorded.

Click HERE for details on your call recording options

Q: Where are my call recordings?

A: From the list view, click the options button in the top right corner of your vortex, down at the bottom of the drop-down, you’ll see “call recordings.” Click that to open your list of saved call recordings. You can also access call recordings while loaded into the dialer by selecting "call history" in the dialer settings.

Q: What does Audio Source mean?

A: The audio source is just a personal preference for how you want to use the dialer. If you prefer speaking through a phone, use "Dial in to WAVV" or "Call me at", if you’d like to use computer audio and a headset, use "Computer Audio". No matter which option you choose, you still need to use the computer to move between calls, dial and hang up, drop voicemails, disposition, etc. You cannot hang up/disposition/drop voicemails directly from your phone even if you are on the phone audio options.

Q: Why does it tell me I have 7,500 minutes left?

A: The minute limit is only applicable to the preview line dialer and it is just a visual error. Power Line Dialer and Power Line Dialer Plus subscribers have unlimited talk time minutes!

Q: What is a callback message?

A: This only applies to Power Dialer Plus (multi-line dialer) subscribers. This is the message that will be played when two or more people answer their phones at the same time. It is not a voicemail as it plays in real-time while the second person answering is still on the line.

Q: Can my team all use this at the same time?

A: Yes, if you sign up for a REDX Team account, you can all have dialers. You can learn more about Teams here.

Q: What is the black bar on the bottom of the page? (Pulse)

A: That is Pulse. It is a free feature that comes with the dialer to help you get an idea of how many calls are made during a call session, how many contacts you have made, and what prospect types were called.

Q: Can I get rid of the black bar at the bottom? (Pulse)

A: Pulse is a built-in visual that comes with the dialer, it cannot be moved or removed.

Q: How can I track each of my team members' calls?

A: If you sign up for a Team account, you can have multiple users using the dialer, and track their progress. You can find more information here.

Q: Why does it keep calling the numbers I’ve already called?

A: Depending on how you filter your prospects before a dial session and how you choose your dial settings, the system could call prospects you have previously called. The best way to avoid this is to get into the habit of dispositioning phone numbers and making sure the prospect status is updated so that when you go to load the dialer, you can exclude numbers you have previously dispositioned.

Q: Why Is My Number Showing As Scam Likely?

A: Depending on the phone service of the recipient as well as your own, their scanning technology can flag a number as spam. We have a solution for this, called SMART Numbers, and you can learn more about them here.

Updated on: 02/14/2025